FAQs

1. How can I contact you?

You can reach us via email at evoluxmanagment@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary based on the product you order.

3. Can I get a refund on my products?

Yes, you can request a refund on your products within our 30-day return policy, provided the items are in their original condition and packaging.

4. What is your 30-day return policy?

We offer a 30-day return policy, which allows you to return items within 30 days of receiving them. The items must be unworn, unused, and in their original packaging.

5. How do I initiate a return?

To initiate a return, please contact us at evoluxmanagment@gmail.com. We will provide you with the necessary instructions and a return shipping label if your return is accepted.

6. What items are non-returnable?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please refer to our return policy for a complete list of exceptions.

7. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but it may take additional time for your bank to post the refund.

8. Can I exchange my product?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order for the desired item.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination country.

10. What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately at evoluxmanagment@gmail.com so we can evaluate the issue and provide a resolution.